After 30 years in the industry and seeing first hand the frustration that landlords go through when property managers change, Phillippa saw the opportunity to set up her own boutique business based on providing a professional, personalised customer service.
“I want landlords to see me as their very own Personal Property Manager. Someone who works with them to maintain and care for their investment and achieve the best results. I guarantee you will only be dealing with me throughout the leasing process, meaning that we do not lose that rapport and trust we’ve built up. If you deal with a larger or more well known agency there’s a good chance you’ll be assigned a junior property manager, yet with me you get all the knowledge and experience I have gained during my three decades in the business. How can I guarantee this? I will be keeping the agency boutique and small scale, ensuring I don’t compromise the service provided. You may be a little concerned that I’m not a large company, but that should not affect your decision in what company to choose. Tenants generally only look on the main websites of Domain and Real Estate.com, which is where I advertise too. Will tenants get put off taking a property with a smaller brand? The answer is no. I have had tenants in the past wanting to move and continue renting through me when their circumstances have changed, or even purchased a property and insist that I manage it for them.”
Personal Property Managers is an agency that believes a highly professional service coupled with a personalised approach are the keys to ensuring long term satisfaction and loyalty with both landlords and tenants alike.
With over 30 years of industry experience, my objective is to provide a level of service that is second to none, whatever your property requirements.
With the power of technology, I am able to provide an unbeatable level of communication. I use video conferencing and electronic signature processes that saves time, increases efficiency and ensures I am available for Emergencies 24/7. I guarantee that we will always respond in a timely manner. Whatever your property requirements (be it as a landlord or tenant), the objective is to ensure as easy a transition as possible.
Benefits of choosing Personal Property Managers?
- Your Property Manager will be Phillippa, the Director of the Company, someone with commitment and accountability.
- 100% Australian based, no outsourcing overseas.
- I provide/use professional photos, websites advertising, instant updates on open inspections and weekly reports. In addition, I offer detailed referencing and ongoing condition reports, regular inspections and reports given or walk through facetime inspections.
- Lease agreements signed electronically (where possible, to be environmentally friendly) or on site and carefully managed handovers by meeting at the property and going through the condition report in detail with tenants, minimising any potential disputes.
- Access to property information 24×7 for both Landlord and Tenant.
- A dedicated accounts person to ensure payments are on time, Trust accounting and auditing.
- Video communication – Options of Skype/Facetime for landlords and tenants for inspections.
- Concise and regular communication and will respond in a timely manner.
- You are the sole focus so if there is something else you require please let me know. A Personal Property Management Service that can be tailored to your needs.
Simple principles of honesty, reliability, personalised customer service and exceptional communication are the
basis of our approach. With Personal Property Managers, you can expect trust, respect and integrity.
Trust is based on experience and that is what is on offer
