Maintenance Request  and Emergency Repairs

Maintenance Request and Emergency Repairs

Tenants are able to log maintenance requests via the Tenant Portal, upload relevant photos and track the status. It’s quick, straight forward and more efficient than sending an email.

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenant’s expense.

Emergency Repairs

URGENT repairs will be accepted first informally, but must be confirmed in writing as soon as possible.
Please see list below of what constitutes an urgent repair under the Residential Tenancies Act

* burst water service or a serious water service leak
* blocked or broken toilet
* serious roof leak
* gas leak
* dangerous electrical fault
* flooding or serious flood damage
* serious storm or fire damage
* failure or breakdown of the gas, electricity or water supply to the premises
* failure or breakdown of the hot water service
* failure or breakdown of the stove or oven
* failure or breakdown of a heater or air-conditioner
* fault or damage which makes the premises unsafe or insecure.

If there is an urgent repair, you need to notify the agent immediately and arrangements will be made as soon as possible. Call Phillippa on 0450 123 545
If you cannot reach your Personal Property Managers:
The following tradespeople can be contacted after hours, but only when classed as an emergency that is in one of the above categories. Please Note: If you contact a tradesman and it’s not considered urgent you will be charged for the invoice.

Please click on the below icon to log maintenance

JD Plumbing Jim 0418 467 553
Australia Hot water 97861022
Electrics – Total Electrical Solutions, David, 0412 654401
Lockey Locksmith Oskar 0438 778 337